A few months ago, I helped my friend fix her small business website. Customers were visiting, but many left because the site was difficult to use on phones. Some text was too small, images took up too much space, and the menu was confusing. At first, she thought she needed more advertising. We decided to improve the website experience first. We changed the layout, made buttons easier to tap, adjusted the images, and checked every page on different screen sizes. After that, the site felt easier to use. Has anyone else tried responsive website design services for similar problems online?